Insurance Claim

How to proceed in the event of an accident or theft of your vehicle, or what to do in the event of an insurance claim in respect of your vehicle

ACCIDENT

  1. If you use roadside assistance services and your vehicle becomes immobile, please contact ARCHER SHERIDAN Assistance (HLA)
  2. In the event of a traffic accident involving another vehicle, the RECORD OF TRAFFIC ACCIDENT form (included in your driver set) must always be carefully completed and signed together with the other person involved in the accident. If the damage to each of the vehicles is lower than CZK 100,000, it is not necessary to call the POLICE OF THE CZECH REPUBLIC.

    The POLICE OF THE CZECH REPUBLIC must be called to arrive in the following events:

    • if the persons involved in the traffic accident are injured
    • if damage to any of the vehicles, including the items transported, exceeds CZK 100,000
    • if any of the persons involved in the traffic accident is under the influence of alcohol
    • if traffic equipment (traffic sign, traffic light, crash-barriers) or the road (shoulder) is damaged
    • if the other person involved in the traffic accident is failing to cooperate and/or slips away from the traffic accident scene (e.g. the person fails to complete the traffic accident form together with you)
    • if the free flow of traffic cannot be ensured
  3. Please report your insurance claim by the electronic damage report here

THEFT, VANDALISM

  1. If your vehicle is partially or wholly stolen or damaged by an unknown perpetrator (vandalism), do always call the POLICE OF THE CZECH REPUBLIC – you are a party to the proceedings.
  2. Please report your insurance claim by the electronic damage report here.
  3. Do always enclose the record and resolution from the POLICE OF THE CZECH REPUBLIC.

 

Any of your questions regarding insurance claims will be answered by our staff from the Claims Settlement Department
nehody@archersheridan.com

phone +420 225 001 021 / 774 275 856 / 777 275 844